Section 01
Introduction & Scope
Pk9999 (https://pk9999.im) is a trusted online betting and gaming platform in Bangladesh. Your privacy matters deeply to us. This Privacy Policy ("Policy") explains how pk9999 collects, uses, stores, and protects your personal information.
By visiting pk9999.im, using our mobile app, registering an account, or accessing any of our services, you are considered to have accepted this Privacy Policy. If you disagree with any part of this Policy, please refrain from using pk9999's services.
This policy is linked to pk9999's Terms & Conditions, and both documents should be read together. We are committed to full transparency — if you have any questions, our support team is always ready to help.
Important: This Privacy Policy was written in Bengali for the convenience of our Bangladeshi members. In the event of any legal interpretation, the English version shall take precedence.
Section 02
What Data We Collect
Pk9999 only collects information necessary to deliver our services properly. The types of data we collect are explained in detail below:
Personally identifiable information
During registration or KYC verification, we collect the following information:
- Full Name (as per National ID)
- Date of Birth (for age verification)
- Email Address
- Mobile Number
- Residential Address
- National ID or passport number (for KYC)
Financial Information
The following information is required to process payments and withdrawals:
- BKash, Nagad, or Rocket account number
- Transaction History
- Deposit and withdrawal records
Automatically Collected Information
When you use pk9999, the following technical data is collected automatically:
| Data Type |
Purpose |
| IP Address |
Security Verification & Location Detection |
| Browser type and version |
Technical support and experience improvement |
| Device Type & Operating System |
Ensuring Compatibility |
| Pages visited and time spent |
Improving User Experience |
| Cookies & Session Data |
Remembering your login status and preferences |
| Referral Source |
Marketing performance analysis |
Please Note: We do not collect any sensitive information — such as religious beliefs, political opinions, or health data — without your explicit consent.
Section 03
How Your Information Is Used
Pk9999 uses your information for the purposes listed below. We are fully transparent about each of these:
How We Use Your Data
- Completing account registration and verification.
- Processing deposits and withdrawals.
- Managing betting history and account activity.
- Providing customer support and resolving issues.
- Security monitoring and fraud prevention.
- Sending promotional offers tailored to your preferences (only with your consent).
- To meet legal obligations and cooperate with regulatory authorities.
- Improving platform services and the overall user experience.
- Managing responsible gaming programs.
Pk9999 never uses your information for any purpose not listed above. You will be notified before your data is used for any new purpose.
Section 04
Sharing Information with Third Parties
Pk9999 does not sell your personal information to any third party. However, data may be shared in the following limited circumstances:
Service Provider Partners
To operate our platform, we work with a number of trusted service providers — such as payment processors and technology infrastructure providers. These partners may only use your data for their designated functions and are bound by strict confidentiality agreements.
Legal Requirements
Where required by a court order, government authority, or legal obligation, relevant information may be disclosed to the appropriate parties. We follow due legal process in all such cases.
Business Transfer
In the event of a merger or acquisition involving pk9999, user data may be part of that process. You will be notified in advance should this occur.
Please confirm: pk9999 does not sell or share your data with advertising companies, data brokers, or marketing agencies. That is our commitment.
Section 05
Cookie Policy
Pk9999 uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help enhance your browsing experience.
Types of Cookies We Use
- Essential Cookies: Required for managing login status and session handling. Without these, the platform will not function properly.
- Functional Cookies: Used to remember your language preference, theme settings, and other personalized choices.
- Analytics Cookies: To understand website traffic and user behavior — helping us improve our services.
- Security Cookies: Used to detect and prevent fraudulent activity.
You can disable cookies through your browser settings. Please note, however, that disabling certain cookies may affect the functionality of some pk9999 features.
Section 06
Data Security Measures
Pk9999 follows industry-standard security practices to protect your data. Our security framework is outlined below:
Security Measures Summary
- 256-bit SSL/TLS encryption — all data transfers are secured.
- Firewall & DDoS protection — preventing unauthorized access.
- Regular security audits and penetration testing.
- Two-Factor Authentication (2FA) support.
- Data backup and disaster recovery planning.
- Strict data access controls for all staff.
- Real-time monitoring to detect suspicious activity.
That said, no method of transmission over the internet is 100% secure. We take every precaution to protect your data, and in the event of a security breach, we will notify you promptly and take all necessary action.
Your Responsibilities: Keep your account password strong and never share it with anyone. If you notice any suspicious activity, please notify us immediately.
Article 07
Your Data Rights
As a pk9999 member, you have the following rights over your personal data:
- Right to Access: You can request access to any personal information we hold about you.
- Right to Rectification: If any of your information is incorrect or incomplete, you can request a correction at any time.
- Right to Erasure: You may request that your data be deleted under certain circumstances.
- Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be temporarily restricted.
- Right to Data Portability: You can request a copy of your data in a machine-readable format.
- Right to Object: You may object to marketing communications or certain types of data processing.
- Right to Withdraw Consent: You may withdraw your consent to marketing or optional data processing at any time.
To exercise any of the rights listed above support@pk9999.im to send us an email. We typically process requests within 30 business days. Please note that certain data may need to be retained due to legal obligations.
Section 08
Data Retention Period
Pk9999 retains your information only for as long as necessary. Retention periods vary depending on the type of data and applicable legal requirements:
| Data Type |
Retention Period |
Reason |
| Account Information |
Duration of active account + 5 years |
Legal Obligations |
| Transaction Records |
7 years |
Financial Regulatory Compliance |
| KYC Documents |
5 Years |
Anti-Money Laundering Policy |
| Cookies & Session Data |
30 days to 1 year |
User Experience |
| Customer Support Records |
3 Years |
Dispute Resolution |
| Marketing Preferences |
Until Consent is Withdrawn |
User Preferences |
Once the designated retention period expires, data is securely deleted or anonymized so that you can no longer be identified.
Section 09
Protection of Minors' Data
Pk9999's services are exclusively for users aged 18 and above. We do not knowingly collect any personal information from minors.
If we become aware that a minor has registered on our platform, their account will be immediately suspended and all collected data will be deleted.
If parents believe their child has registered on pk9999, they should immediately support@pk9999.im to get in touch.
Section 10
Privacy Policy Updates
Pk9999 reserves the right to update this Privacy Policy, in part or in full, at any time. For any significant changes, we will notify you through the following methods:
- Displaying notifications on the website
- Sending notifications to your registered email
- In-app push notifications (where applicable)
Continued use of pk9999 after any changes have been made will be considered acceptance of the updated Privacy Policy. We recommend checking this page regularly to stay informed.
Last Updated: This Privacy Policy was last updated in January 2026.
General Privacy Inquiries
Absolutely not. pk9999 never sells your personal information to advertisers, data brokers, or any third parties. Your data is used solely to provide our services.
pk9999 keeps your data secure using 256-bit SSL encryption, firewall protection, and regular security audits — all in line with the highest industry security standards.
Yes, absolutely. You can opt out of our marketing emails at any time. Simply click the "Unsubscribe" link at the bottom of any email, or write to us at support@pk9999.im.
After account closure, certain data may be retained for a specified period due to legal obligations (e.g., transaction records for 7 years). Once that period expires, all data is securely deleted.
pk9999 only determines your approximate location through your IP address, which is necessary for security and legal compliance. We do not perform GPS or real-time location tracking.