Pk9999 FAQ — answers to all your questions
All Your Answers in One Place

To open an account at pk9999, you need an active Bangladeshi mobile number and must be at least 18 years old. Registration takes just 2–3 minutes — simply provide your name, mobile number, and a strong password. You may later be asked to submit a copy of your National ID or passport for KYC verification.

If you're having trouble logging in, first make sure you're entering the correct mobile number or username and password. Check whether Caps Lock is on. If you've forgotten your password, "Forgot Password?" option instead. Entering the wrong password multiple times may lock your account for 30 minutes. If the issue persists, support@pk9999.imSend us an email at

login page Go to the login page and click the "Forgot Password?" link. Enter your registered mobile number or email address. An OTP or reset link will be sent to you — use it to set a new password. Your new password must be at least 8 characters long and include numbers and special characters.

At pk9999, only one account can be registered per mobile number. Attempting to create multiple accounts with the same number may result in those accounts being cancelled and bonuses forfeited. Only one account should also be used per device.

To verify your account, go to your profile section and upload clear photos of both sides of your National ID or passport. A selfie may also be required. Verification is typically completed within 24–48 hours. Verified accounts are eligible for higher withdrawal limits.

To find out why your account was blocked, contact support@pk9999.imto email us. Accounts are typically suspended due to security violations or breach of terms. Our support team will review the situation and assist with account recovery where possible.

Yes, after logging in you can update your email address, contact details, and password from the profile section. However, changing your registered mobile number or name may require assistance from the support team. Make sure your information is accurate, as it will be verified during payments.

You must be 18 years of age or older to register on pk9999. This is a core requirement of our responsible gaming policy. Providing false information during age verification may result in permanent account closure. For more details, visit our Responsible Gaming View page.

Yes, you can permanently close or temporarily deactivate your pk9999 account. To do so, support@pk9999.im-. Make sure to withdraw any remaining balance before closing your account. We've made this option readily available as part of our responsible gaming commitment.

pk9999 supports Bangladesh's most popular mobile banking services:

• bKash — Most widely used method, instant processing
• Nagad — Fast & reliable
• Rocket — Dutch-Bangla Bank mobile service

All payments are secured with SSL encryption.

The minimum deposit at pk9999 is just ৳500, making it very affordable in the Bangladesh context. The maximum deposit limit depends on your account verification level — verified accounts are eligible for higher limits.

Deposits via bKash, Nagad, or Rocket are usually credited within 1 to 5 minutes. There may be slight delays during banking peak hours. If it takes more than 15 minutes, contact support with your transaction ID.

Withdrawal requests on pk9999 are usually processed within 1–24 hours. Verified accounts enjoy faster withdrawals. Additional verification may be required for your first withdrawal. The minimum withdrawal amount is ৳500.

pk9999 does not charge any fees on deposits or withdrawals. However, your mobile banking provider (bKash/Nagad/Rocket) may apply their own service charges, which are outside pk9999's control.

You can cancel a withdrawal request before processing begins. Go to your account's transaction history and click the "Cancel" button. Once processing has started, cancellation is no longer possible. Contact support if you need assistance.

Failed deposits are generally returned to your mobile wallet within 2–3 business days. If you haven't received a refund, please contact support with your transaction ID, amount, and date support@pk9999.imto email us. We'll resolve your issue as quickly as possible.

No. Per pk9999's policy, deposits must be made from your own registered mobile number only. Payments from third-party numbers are not accepted and may result in account suspension. This rule is in place to ensure security and prevent fraud.

Open a new account at pk9999 and make your first deposit to claim your welcome bonus. To learn about the bonus amount and terms, Latest Promotions page. If you have a promo code at the time of registration, apply it to receive your bonus. Bonuses are typically credited to your account immediately upon deposit.

A wagering requirement means you must place a certain amount in bets before you can withdraw your bonus. For example, if the wagering requirement is ×10 and your bonus is ৳1,000, you'll need to wager ৳10,000 before the bonus becomes withdrawable. Terms vary for each bonus — Promotions page View details.

There are several ways to get pk9999 voucher codes — through promotional emails, social media, and special events. To use a code, voucher page and enter the code in the designated field. Each voucher can only be used once and has a set expiry date.

Reload bonuses at pk9999 are available under specific conditions, typically offered once a week or month on qualifying deposits. To find out about current offers, Latest Promotions Check the page regularly or ask our support team.

With pk9999's VIP program, you earn points on every bet you place. As points accumulate, you level up — and higher levels come with greater rewards, including bigger bonuses, faster withdrawals, and dedicated support. Rewards page VIP levels and benefits are detailed here.

Expired bonuses are automatically removed from your account. Unused bonuses cannot be withdrawn, so make sure to use them before they expire. Bonus validity periods typically range from 7 to 30 days.

pk9999's cashback offer returns a portion of your net losses within a set period. For example, a weekly 10% cashback means you get back 10% of your total losses for that week. Cashback is credited directly to your account and typically comes with low wagering requirements.

pk9999 lets you bet on all major sports worldwide, including cricket, football, tennis, badminton, and kabaddi. There are extensive betting markets available for Bangladesh national team matches and major tournaments like the IPL, BPL, and FIFA World Cup. To view all events, Sports Events Go to the page.

Yes, pk9999 offers live betting. Odds update in real time as the match progresses, and you can place bets at any moment. In live betting, Match Odds page and select a live match. A fast internet connection is recommended for the best experience.

When you win a bet, your winnings are automatically credited to your main pk9999 account balance. Results update as soon as the match ends and winnings are applied instantly. You can withdraw your funds at any time.

Generally, bets cannot be cancelled once confirmed. However, in some cases a "Cash Out" option or bet edit feature may be available within a limited window before the match starts. Live bets take effect immediately after placement, so always double-check before confirming.

pk9999 uses decimal odds. For example, odds of 2.50 mean a ৳100 bet returns ৳250 in total (a profit of ৳150). The higher the odds, the lower the probability of winning — but the bigger the potential payout. For a detailed guide, Match Odds View page.

pk9999's Jackpot section for a chance to win big prizes through special betting markets. Jackpot rules and terms may vary by event. Check the jackpot page regularly and join ongoing competitions.

Yes, pk9999 takes the protection of your personal data very seriously. We use 256-bit SSL encryption, providing bank-grade security. Your information is never shared with third parties. For more details, Privacy Policy Read more.

Go to Account Settings and enable two-factor authentication under the "Security" section. With OTP-based verification, a code will be sent to your mobile every time you log in. Keeping this enabled is strongly recommended — it protects your account from unauthorized access.

If you notice any unfamiliar transactions or suspicious login activity on your account, change your password immediately and support@pk9999.im-. Our security team will investigate promptly and take the necessary action. If you notice a login from an unrecognized device, sign out of all devices immediately.

A strong password should include:

• At least 10 characters long
• Mix of uppercase and lowercase letters
• Numbers and special characters (e.g. @, #, !)
• Avoid using your name, date of birth, or common words

Do not use passwords from other sites on pk9999.

pk9999 is an internationally operated betting platform running under a recognized license. We use RNG (Random Number Generator) technology and fair odds to ensure a level playing field. To learn more about how we operate, About Us View page.

The pk9999 app is only available from our official Download Page is the recommended source for downloads. Android users can download and install the APK file directly. Do not download the app from any third-party sites or unofficial sources — this poses a security risk.

The pk9999 app is available for both Android and iOS. iOS users can Download page and follow the instructions for iPhone or iPad. The app runs smoothly on all modern smartphones.

If you're having trouble installing the APK on Android, go to your phone's settings and enable the "Install from unknown sources" option, then try installing again. If the problem persists, check your storage space and uninstall any older version before installing the new one. If you're still stuck, contact support.

When a new update is available, you'll see a notification automatically when you open the app. Alternatively, Download page and download the latest version. Some features may not work on older versions, so always keep the app up to date.

First, fully close the app and reopen it. If the issue persists, restart your phone. Clear the app cache (Settings → Apps → pk9999 → Clear Cache) and make sure your internet connection is stable. If none of that helps, uninstall and reinstall the app.